Terms & Conditions

The terms of use outlined below relate to the website, www.eosfootwear.com; this online store is owned and operated by Urban Shoemakers Pty Ltd trading as EOS Footwear (ABN 84 161 245 638). If you wish to contact our online store, please email us at care@eosfootwear.com. 

ORDERS 

Orders will be confirmed by email, including details of product choice, quantity, price and freight charges, etc. Customer can print out the receipt. Once the order is dispatched, the customer receives another email with a shipment notification detailing an order number and tracking number as well as a link to track and trace the delivery.
All prices for shoes and delivery costs on the website are shown in Australian Dollars and include GST by default. Currency can be changed online. You must be at least 16 and have your parents' permission to order on this website. Customers must log in or register using their email address to place an order. Customers can do this by clicking on the shopping bag in the website's top right-hand corner. All purchases are paid for when ordering via your PayPal account, credit card or flexible payment method supported by EOS Footwear. When you finalise your purchase by clicking the check-out button, you have agreed to purchase the selected item/s. Check our Return Policy here. 

GIFT CARDS 

Gift Cards may only be redeemed on eosfootwear.com. Gift Cards are not valid to be redeemed at any EOS stockist. Gift Cards are valid for three years from the date of purchase. EOS is not responsible if you lose your Gift Cards. If an order is made using a gift card and is then cancelled or returned, the portion of the purchase attributable to the gift card will be refunded as a store credit only. E-Gift cards will be delivered to the email address entered by you in the gift card 'Recipient Email' field and delivered separately to the order Confirmation email. EOS is not responsible if you lose your Gift Cards. 

PROMOTIONAL CODES 

EOS sometimes has special offers that can be applied to your order by using a promotional code. To take advantage of these promotions, you must enter the promotional code in the space provided during the checkout. The promotion will be applied to your order automatically. Please note only one promotional code may be used per transaction. Unless otherwise specified, each promotional code may only be used once per customer and applies to full-price items.

EOS sometimes organises automated codes. In this instance, no code is needed, the discount automatically applies at checkout.

You are responsible for waiting or applying your promotion or discount code before purchasing. Please note EOS can't refund or apply your code after placing your order. If you have any issues contact us before ordering. 

WELCOME CODES 

EOS Footwear offers a welcome 10% off code on first purchases (only) when signing up for our newsletter. The welcome discounts are valid for 30days on the eosfootwear.com website and full-price products only. Please note that the Welcome code can’t be combined with another promotional code.
We will determine eligibility to receive the welcome discounts when you subscribe or consent to the EOS mailing and/or SMS list. We reserve the right to withdraw or amend the welcome discount offers at any time.

AFTERPAY DAY CODE 

The Afterpay Day code will be automatically applied to your order during checkout. Kindly be aware that the Afterpay Day code cannot be used in conjunction with any other promotional code. All items are considered full-priced, therefore, full-priced return policies will apply. Promotion starts on March 13th and ends on March 17th.

LAST PAIRS AUTOMATED DISCOUNT CODE

Please note that the LAST PAIRS collection is a Final Sale. We do not process exchanges or offer refunds or store credits for change of mind or incorrectly chosen sizes. All items listed and purchased from this collection are final sale. ALL LAST PAIRS ARE FINAL SALE.

No code is needed; the discount is automatically applied at checkout. The discount only applies to last-pair items. This promotion is not available in conjunction with any other offer and is not valid on previous purchases. 

For incorrect or faulty items, please email our customer service team at care@eosfootwear.com with detailed photos for further instructions.

TEXT / SMS 

By accepting EOS Footwear's text/SMS messaging Service, you agree to receive text/SMS messages from EOS Footwear. Text messages may be sent using automated telephone systems or other technologies. Communication may include updates, alerts, and promotional information such as promotions, offers and other marketing materials. You may unsubscribe from the Service at any time. Send a keyword STOP command or click the unsubscribe link in the text message (if available) to opt-out. You are responsible for all charges associated with text/SMS messaging, including charges imposed by your mobile carrier. 

FRIEND REFERRAL

When you refer a friend, you consent to subscribe to the EOS mailing list. By using the discount referred code, your friends consent to subscribe to newsletter. You are not allowed to refer yourself, we can reasonably suspect fraudulent activity or otherwise at our discretion. We reserve the right to withdraw or amend the referral discount offers at any time. 

INTELLECTUAL PROPERTY

EOS Footwear owns intellectual property in its shoe designs and images. Making copies of products displayed on the Website whether electronic or otherwise, with the intent of reproducing them in whole or in part is strictly prohibited. 

MODIFICATION TO THE WEBSITE & CONDITIONS OF USE 

EOS reserves the right to modify and update the information contained on the website, and its settings, presentation and conditions for access. We also reserves the right to update this legal notice without prior notice to users, where required by regulations or by the current situation.

Your personal information and privacy is important to us, and as such to view our detailed privacy policy, please refer to our Privacy Policy.