At EOS Footwear, we are committed to providing a high-quality product and in particular, we pride ourselves in offering the highest standard in customer service. We understand that purchasing footwear on-line can be at times confusing and often challenging. To this end we aim to make this process as simple as possible.
The following conditions will apply:
- Proof of purchase is required (original receipt enclosed)
- Items are to be unworn and in original condition
- Items must be in their original packaging and wrapped appropriately to protect the shoes and their box during return
- Postage charges on exchanges or returns (other than faulty) are not refundable
- Customers will not be charged for the new postage when an exchange or replacement is mailed back to them
Generally, we recommend that you try on shoes on soft and smooth surfaces before they are worn foam length at the time. We will not accept shoes returned with sole markings or scratches. We will not accept shoes returned with any sole markings or scratches.
- Full priced items: Once your claims been approved, full price items can be refunded or exchanged for a credit note. Customers are responsible for return shipping on these items & will not be refunded the original shipping amount. If a Discount/Promotional code is used, item is still considered full price. (Sale items show ‘Final Sale’ price at checkout).
- Sale items: Sale items are only eligible for a Credit Note – they cannot be refunded. A credit note will be issued once Sale Item quality review is successful. Customers are responsible for return shipping on these items.
- International returns: Customers are responsible for return shipping on these items.
EOS footwear does not accept returns after 14 days from the date of purchase.
Exchange: Customers will not be charged for the new postage when an exchange or replacement is mailed back to them. Please note if you are returning your purchased item & wish to exchange it for an item with a difference in value, we will need to refund your original order in full & you will need to make a new purchase for the new item.
Credit note: Once your refund is approved, customers will receive an email with a code to use at checkout on the next order. The gift card is valid for one year.
Refund: Please allow up to 5 working days for the refund to be processed by Shopify.
Should you wish to contact us for any reason regarding your return please email us on firstname.lastname@example.org or call 03 9935 7003.
How do I return my order?
Post your order to :
Attn: Online Returns
212 Turner St
Port Melbourne VIC 3207
Please ensure your Order ID Number is indicated on your parcel. This can be found on your order confirmation email sent to you at the time you place your order. (Example: XXXX_EOS)
Damaged or faulty shoes
We have but one obsession: to offer you the most beautiful creations there are! If, despite all of our quality assurance checks, there is still a slight defect with your product, please contact our Customer Service department at email@example.com
Don’t forget to send a picture of the item and defect in question – this will help us solve your problem as efficiently as possible. Please do not post your item(s) until you have received an email.