Shipping in Australia
- Free Shipping for all orders over $150
- Flat Rate $10 for orders under $150
- Express Shipping $15
EOS Footwear uses Australia post for deliveries to all the on-line customers, we aim to have your order delivered within 3-5 business days from the time of your order. Shipping within Australia is free for orders over $150. For orders under $150, a FLAT FEE of $10 per order will apply. This charge is inclusive of GST and will be added to the purchase price at check-out.
In addition, an Express shipping service is available for orders within Australia for $15. These orders will be sent with Australian Post's Service and take 1-3 business days to arrive after dispatch.
Shipping Internationally - NZ & US
Currently, EOS Footwear only delivers to destinations within Australia, New Zealand and the US. New Zealand & US deliveries incur a flat rate of $30 shipping and the customer is responsible for any additional import duties, payable on pickup of the delivery.
All customers are responsible for customs/imports duties & taxes. EOS footwear is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. We recommend contacting your local custom office for further information.
Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to EOS footwear, the customer forfeits the original shipping cost.
Goods mailed into NZ may be subject to import duty. Import duties are calculated on the Customs value of the goods in New Zealand dollars. The goods may also be subject to Goods and Services Tax (GST) of 15%, based on the Customs value of the goods, and including the duty (if any) and postal/courier charges. Please be aware that if two or more packages arrive for you at the same time, Customs may combine them as one import for the calculation of duty. If your goods are valued at NZ$1000 or more, you will need a client code.
All orders placed after 1pm (AEST) time will be processed the next business day. Orders received on a weekend or a public holiday will be processed on the next working day. Once your order is dispatched you will receive shipping confirmation and tracking details.
If you are not available at your nominated delivery address, the delivery driver will card your order to your nearest Australia Post outlet. The driver will leave a note in your mail box to let you know you have missed a delivery and where it can be picked up from.
Delivery charges are non-refundable unless the order contained faulty items. For more information, please see our Returns policy
In the unlikely event that an ordered item isn't available, or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. You will also receive a tracking number and link from our courier to track and trace the status of your delivery at any time.
If you order in Australia, track your order here.
Change your order
Unfortunately, we are unable to make any changes or cancel your order once it has been dispatched. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. If you need to amend your order you, please contact firstname.lastname@example.org as soon as possible.
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