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Frequently Asked Questions
GENERAL
All styles on eosfootwear.com are shown in European sizes. Our size chart can be found on each of our product pages or you can download the women’s chart here. Please note sizing charts are an indication only and sizing may vary from style to style.
Unfortunately, there is no universally accepted sizing, so the most accurate way to find your European size is by measuring your foot.
EOS has stockists in Australia, New Zealand and Canada. To find your local boutique, visit our Store Locator here.
Register an account with us here. By registering, you can choose to receive news and promotional updates, as well as check out faster, view your order history, and create a wishlist.
You can also subscribe to our newsletter or join EOS Footwear SMS and receive exclusive access to promotions, new arrivals and EOS news via text. Read our Terms & Conditions.
Order
Log into the email account supplied at the time of placing your order and you will see an email from EOS Footwear. This email will let you know that we have received your order and that it is being prepared for dispatch. It will contain the date of your order, shoes purchased and order number for your reference. Please note it may take 5 minutes for this email to reach your inbox.
Once confirmed, your order will take several days to reach you. Your parcel can be tracked through your EOS Footwear account, or with the tracking number provide in EOS email. Keep an eye on its progress as it makes it way to you.
Please click here to complete your returns request and here to follow the instructions on how to return your order to us.
Once you’ve posted your return back to us, we will send you an email to let you know as soon as it has arrived. Your refund or any exchanges you’ve asked for will then be specially arranged for you. Refunds will be made as soon as possible within 10 days, starting from the date of receipt of the goods.
We ship on selected countries all over the world:
Oceania: Australia & New Zealand
Europe: UK, Ireland, Andorra, France, Germany, Italy, Monaco, Netherlands, Norway, Spain, Sweden, Switzerland, Austria, Belgium, Hungary, Portugal, Ukraine, Romania, Russian Federation, Serbia, Slovakia, Denmark, Estonia, Greece, Bosnia, Bulgaria, Croatia, Czech Republic
Asia: China, Hong Kong, Japan, South Korea, Malaysia, Singapore, Taiwan, Thailand, Vietnam, Indonesia, Bangladesh, Brunei, Cambodia, Macau, Myanmar, New Caledonia, Pakistan, Philippines, Sri Lanka.
Click here to view full list of countries and estimated delivery times.
Shipping costs will apply, and will be added at checkout. Read more here.
We run discounts and promotions all year, so stay tuned for exclusive deals.
Product Information
Here at EOS Footwear, we like to keep things clean and simple. We aim to generate images with a clear likeness to the actual shoes, so there are no surprises when you open your delivery at home. Our colour palette online is very close to the colour palette of the shoes; however some colours may vary slightly from those displayed by your monitor, or on varying internet browsers.
Just like your favourite leather jacket, our shoes are designed and made to age effortlessly, wear after wear, requiring little attention.
Creams and waxes can be used to maintain your shoes original suppleness. Please test on a discrete area first to ensure you’re happy with the result. Find our recommendations depending on your leather shoes here.
More tips can be found on our Blog.
Yes, you can! Go to the product you wish to purchase, select the colour and size and when the style is out-of-stock click on get notify.
Once you sign up, you will be notified once we receive delivery.
Shopping
We are pleased to say that our products are very popular and often sell out.
We do replenish some styles from time to time, so we recommend to subscribe to product back in stock notification to avoid missing out. You will get notified via email when this product is back in stock.
Occasionally we adjust the pricing on items. Unfortunately, we do not offer a price guarantee, so unfortunately, we can’t provide a partial refund for an item that goes on sale after you’ve purchased them.
One card multiple choice! Gift cards are delivered by email and contain redemption instructions.
You can purchase a EOS gift card here.
PAYMENT
Protecting your personal and order information is a priority at EOS Footwear. We want you to be able to order from us with total confidence.
Our eCommerce system uses a secure transaction environment. We use the latest Secure Sockets Technology (SSL) available to ensure your information is safe and secure at all times. SSL is an industry standard which is used by all the major eCommerce sites on the Internet. It works by encrypting the details which you enter on our website, preventing the information being intercepted by an unauthorised party. We do not store any payment details in our database. Click here to read our Privacy and security page.
Shopping with Eos Footwear has never been easier!We support VISA, MasterCard, & American Express along with PayPal, Google Pay & Apple Pay. If you want to pay, we’ve also got you covered with Zip Pay & Afterpay (click here for more details).
You can contact us through our contact page! We will be happy to assist you.
RETURNS
Yes, we offer 14 day returns on all items (except on Final sale Items). To read our full Returns Policy Click here.
As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return.