CUSTOMER SERVICE REPRESENTATIVE (E-Commerce | Footwear)

• Responding & resolving customer services enquiries via email, social media & phone
• Reporting on volume and types of enquiries with the aim of continually improving our customer’s experience and our internal processes
• Monitoring customer feedback & sharing insights with our product and marketing teams
• Providing customer support on order status, billing & other problem solving
• Sharing of product knowledge to advise customers of the best products for their needs
• Processing of customer returns & exchanges
• Providing input on our customer messaging across all channels
• Proactively sharing and implementing initiatives to elevate our customer experience

Preferred Skills, Experience & Knowledge

• You are a good operator who pays attention to detail while getting things done
• You have experience in a customer service environment (retail, customer service, etc)
• Ideally, you have some E-Commerce experience (eg Shopify platform)
• You are friendly, positive and have professional telephone manners
• You have excellent written and verbal communication skills
• You are skilled when it comes to solving problems and resolving disputes

What we offer

• Attractive salary & bonus package (subject to experience)
• Generous staff discounts across our entire range
• Opportunity to have a tangible impact in a friendly team environment
• Great office with free onsite parking in Port Melbourne
• Fulltime or Part-time (3 days a week) Tue – Thursday (exact rostered day to be confirmed) 

If you have what it takes, please email (careers@eosfootwear.com) your CV and a cover letter that tells us about your experience and why you would be a great candidate for this role.