FAQ

GENERAL

1. Which size to choose?

Need help with international sizing? All styles on eosfootwear.com are shown in European sizes. Our size chart can be found on each of our product pages or you can download the women’s chart here. Please note sizing charts are an indication only and sizing may vary from style to style.

Unfortunately, there is no universally accepted sizing, so the most accurate way to find your European size is by measuring your foot.

2. How can I find a local boutique?

EOS has stockists in Australia and New Zealand. To find your local boutique, visit our Store Locator here.

3. How can I find out the upcoming promotions?

Register an account with us here. By registering, you can choose to receive news and promotional updates, as well as check out faster, view your order history, and create a wishlist. 

4. How do I return my order?

Please click here to complete your returns request and here to follow the instructions on how to return your order to us.

 

 

ORDERS

1. How will I know when my order has been received?

Log into the email account supplied at the time of placing your order and you will see an email from EOS Footwear. This email will let you know that we have received your order and that it is being prepared for dispatch. It will contain the date of your order, shoes purchased and order number for your reference. Please note it may take 5 minutes for this email to reach your inbox.

2. Where is my order?

Once confirmed, your order will take 1-5 working days to reach you. Your parcel can be tracked through your EOS Footwear account, so keep an eye on its progress as it makes it way to you.

3. Where is my return?

Once you’ve posted your return back to us, we will send you an email to let you know as soon as it has arrived. Your refund or any exchanges you’ve asked for will then be specially arranged for you. Refunds will be made as soon as possible within 10 days, starting from the date of receipt of the goods.

 

 

PRODUCT INFORMATION

1. Are the colours of the shoes accurate?

Here at EOS Footwear, we like to keep things clean and simple. We aim to generate images with a clear likeness to the actual shoes, so there are no surprises when you open your delivery at home. Our colour palette online is very close to the colour palette of the shoes; however some colours may vary slightly from those displayed by your monitor, or on varying internet browsers.

2. How do I know what size to choose?

Need help with international sizing? All styles on eosfootwear.com are shown in European sizes. Our size chart can be found on each of our product pages or you can download the women’s chart here. Please note sizing charts are an indication only and sizing may vary from style to style. Unfortunately there is no universally accepted Australian sizing (which is also the case with clothing), so the most accurate way to find your European size is by measuring your foot.

3. How should I clean / Look after my shoes?

Just like your favourite leather jacket, our shoes are designed and made to age effortlessly, wear after wear, requiring little attention. Creams and waxes can be used to maintain your shoes original suppleness. Please test on a discrete area first to ensure you’re happy with the result. More tips can be found on our blog.

 

 

SHOPPING

1. The product I wanted is now sold out! 

We are pleased to say that our products are very popular and often sell out. We do replenish some styles from time to time, so bookmark our website to avoid missing out.

2. The shoes I ordered last week just went on sale!

Occasionally we adjust the pricing on items. Unfortunately, we do not offer a price guarantee, so unfortunately, we can’t provide a partial refund for an item that goes on sale after you’ve purchased them.

 

PAYMENT

1. What payment methods do you accept ?

Shopping with Eos Footwear has never been easier!

We support VISA, MasterCard, & American Express along with PayPal, Google Pay & Apple Pay.

If you want to pay, we’ve also got you covered with ZipPay  (click here for more details). 

2. Is it safe to order online with EOS Footwear?

Protecting your personal and order information is a priority at EOS Footwear. We want you to be able to order from us with total confidence.
Our eCommerce system uses a secure transaction environment. We use the latest Secure Sockets Technology (SSL) available to ensure your information is safe and secure at all times. SSL is an industry standard which is used by all the major eCommerce sites on the Internet. It works by encrypting the details which you enter on our website, preventing the information being intercepted by an unauthorised party. We do not store any payment details in our database. Click here to read our Privacy and security page.